Policies
POLICIES
LATE POLICY
We do not allow more than 5 minute late entry to our classes for safety reasons, no exceptions. We release booked spots to waitlisters who have showed up to class 2 minutes prior to class starting. If you are running late, you can call or text the studio phone: 615-580-7630 and let us know you are on your way and we will not release your spot.
NO SHOW & CANCELLATION POLICY
If you have not checked in with the front desk 2 minutes prior to class start time, your spot will be given to a fellow client off of the waitlist in order of arrival at the studio.
CANCELLATIONS
You must cancel your class 8 hours or more prior to the class start time in order to unreserve your spot & return the unused class to your account. Once your spot is cancelled, your class will be returned to your account for use at a future date. If you late cancel 8 hours or less prior to the class start time, you will be charged a $10 fee to your credit card on file and your class will be returned to your account. All late cancel fees will automatically be charged to your credit card on file. If you late cancel within an hour before class the system recognizes this as a “no show” but you will only be charged the $10 late cancel fee. If your card is declined, we have the right to suspend your membership until your card is up to date. If you had a legitimate emergency or unforeseen circumstance pop up and were not able to attend your reserved class, please print out this Refund Request form, fill out and turn into the front desk for consideration.
NO SHOWS
If you do not show up to class and do not cancel on the app or website, you will be charged a $15 no show fee. Your class will be credited back to your account for future use. All no show fees will automatically be charged to your credit card on file. If your card is declined we have the right to suspend your membership until your card is up to date. If you had a legitimate emergency or unforeseen circumstance pop up and were not able to attend your reserved class, please print out this Refund Request form, fill out and turn into the front desk for consideration.
WAITLIST POLICY
If you are on the waitlist and want to show up to class and try to get in, please check in with the font desk staff when you arrive and they will let you know if a spot opens up! Waitlist management is automated by Zingfit, so please only add yourself to a waitlist if you are confident you can make the class. You will be notified by email or push notifications on your GB App if a spot opens and you’re enrolled the class (make sure to subscribe to our emails or enable push notifications in your app or you will not know when you get into class from a waitlist). It is your responsibility to check your email or app to see if you've been added to the class. You can be added to the class up until one hour before class begins. If you are added to the class and no show, you will still be charged a no show fee since there are people on the waitlist behind you that wanted to get in. Treat a waitlist spot just like you're booked for class because you MOST LIKELY will get in, even if you were 20th on the waitlist. If you know you won't be able to make it, simply take your name off the waitlist with no penalty. If you book multiple classes or waitlist multiple classes, you are solely responsible for cancelling your classes within the bounds of the cancellation policy. GB staff will not be held responsible for accidental bookings by clients or double bookings or double waitlisted classes made by clients. Late cancel and no show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings. The system will auto populate clients into class from the waitlist as other clients with confirmed spots cancel and bikes and spots will be assigned as such. GB staff will add waitlisted clients in the order in which they arrive at the studio 2 minutes before the start of class.
WALK INS
You can walk in, but you must already have an account via the GB app. You MUST have already created an account and purchased classes to participate. Reserved spots will be released 2 minutes prior to class starting and given to waitlisted participants. Classes and waitlists may appear full throughout the week but day of class, people cancel and spots become available. It is worth it to show up and perhaps snag a spot because even though our schedule appears full all week, there are usually a few spots open at the time of class.
SWITCHING CLASS TIMES
There's NO switching within the 8 hour window because the spot you’ve reserved has been held for some time and prevented someone else from getting into the time you’re booked. Day of, if you see open spots in another class but you’re already booked for a different class, please contact us at hello@garagebarre.com or call the studio before switching or you WILL be charged the late cancel or no show fee from the other class you had reserved. We may be able help you out, depending on available space, if it's a special circumstance.
TRANSFERS & SHARING
All class packages and memberships are non transferable. All class credits must be used by the original purchasing client. Class packages and memberships may NOT be shared between clients. Each individual must create their own account, sign their own waiver and purchase their own classes. If you wish to gift someone classes, you may purchase them a gift card.
REFUNDS & RETURNS
All class packages & memberships are non-refundable. Retail items may be returned for GB merch credit if they are in unwashed and unworn condition. Retail refunds may not be used for classes or memberships.
MEMBERSHIPS
Contracts are billed on a monthly recurring basis. Memberships begin on the date of purchase. If you would like to adjust the start date of your membership, please email hello@garagebarre.com. To cancel your membership or freeze it for one month, a 15 day notice is required. You MUST email hello@garagebarre.com to cancel or freeze. We will not accept cancellation notices by Facebook message, Instagram DM’s, or text messages. You will fill out a brief form to completely terminate your contract. If it’s less than 15 days before your next draft, it’ll be terminated for the following month’s draft. We reserve the right to terminate any memberships or class packages at our discretion or if in violation of our policies and studio rules.
LOST & FOUND
Garage Barre + Bike is NOT responsible for lost or stolen items in the studio. Please email hello@garagebarre.com for any items you may have left behind or check with the front desk staff. Once items have been in the Lost and Found for a month, we take to donations.
TURN OFF FOR WHAT
Please refrain from texting, phone calls, Facebooking, Gramming, videoing, photographing, voice recording, or Snap Chatting during class for the privacy of other Babes and the protection of our intellectual property. Selfie-ing, IG story-ing, posting & Snapping is HIGHLY ENCOURAGED before and after class. If there is an emergency, please step outside the studio to take your call. If you are not compliant with this policy or any of our policies, we reserve the right to terminate your membership or class packages. Absolutely NO VIDEOING during the class, please be respctful of others who have come to safe place to workout and don’t want to be featured on your social media without their permission.
RETURNS & REFUNDS
We do not offer refunds on single classes, class packages, unlimited memberships, or events. Merchandise can not be returned for class credit and vice versa. Merchandise can be returned or exchanged within 30 days of purchase. Clothing or accessories must be in unworn, unwashed condition. GB staff has the sole discretion in authorizing returns and exchanges.
CYCLE SHOE POLICY
We have a very strict external cleated cycle shoes rule. Any cycle shoe with a cleat on that goes beyond the bottom of the cycling shoe (including our rental shoes) are NOT ALLOWED on ANY surface inside Garage Barre + Bike other than our bike studio floor (the black rubber mat) or the carpet located just outside the bke studio for your safety. That type of shoe MUST be put on at your bike or on the carpet outside the studio and removed when exiting the bike studio including any trips to the bathroom or back to your locker. NO EXCEPTIONS. There are clearly marked signs at the exits. This is for your safety to prevent you from slipping, and it is also to protect the surface of our floors and to protect our shoes and cleats. Cleats are NOT meant to be walked on (or tap danced on). We have sneaker style cycle shoes available for purchase at the front desk and these may be worn on ANY surface!
WEARING CYCLE SHOES YOU DIDN’T RENT OR PURCHASE FROM US
Amazon is cool for a lot of things but not so much for cycle shoes. Often times the shoes and cleats are cheap and don’t fit our pedals properly. It’s WORTH it to purchase your shoes from us because cleats come free with purchase and we install the cleats properly custom to your foot. Also, if you’ve installed your own cleats, please be sure they are tight enough for your safety and to protect our pedals. You can always have our staff tighten your cleats before class just to be sure they are on secure. If your cleats come off and get stuck in our pedals, the pedals can risk breakage and we will be down a bike for future classes. You may be charged a $200 pedal replacement and installation fee.
STUDIO RULES
Please silence phones & watches and turn onto theater mode.
Absolutely no phone calls allowed inside classes or scrolling social media.
No video or recording allowed during classes unless by the instructor or management.
Entry to class in allowed after the previous class has mostly cleared out. Please be respectful of previous classes cleaning up equipment.
No spot/equipment saving.
No moving of equipment once set out by management FOR YOUR SAFETY and the safety of others.
No personal items such as clothing or bags allowed on the studio floors for the safety of everyone. Please leave them in a locker.
Please do not enter or leave Bike class when the lights are off for your safety.
Remove cycle shoes after class or ANYTIME you leave the cycle studio, including bathroom trips - no exceptions.
Please let us know if you have any injuries or are pregnant BEFORE class so we can assist you in equipment setup and modifications during class.
Be considerate of others by your actions, words and odors.
We reserve the right to terminate any memberships or class packages of clients who violate these rules.